Automated email lists can and are corrupted from time to time, but Sprint's public relations firm will be working overtime on this one.
Mathews said he originally called the company Sunday because he was still receiving messages from a Sprint account he thought he closed.
He told a customer service representative about his issue and was directed to check the status of his phone on his online account. When he couldn’t remember his login information, he said the representative sent him an email with instructions.
When he received the email, however, he was shocked and called customer service again.
“I expressed my concerns to them and how serious this is to me and my wife,” he said. “I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account.”
Sprint said its investigation is ongoing but did acknowledge the error.
A spokesman for the company said the salutations on the automated emails can be changed by employees.
"We have apologized to Mr. Mathews and deeply regret what happened over the weekend,” the company said in a statement. “Mr. Mathews should never have received this email from our representative. We have dealt with that employee appropriately."