Another Comcast Customer Who Was Screwed Out Of A Free Service Call -- Except She Had A Gun
Credit: egerman
August 13, 2014

This sounds really familiar, doesn't it? Why, it's almost as if charging people for free service calls is some kind of Comcast policy (as we wrote about just the other day):

It's no secret that America is often unhappy with Comcast customer service, as the cable provider has ranked dangerously low in recent surveys in the customer satisfaction department. Frustration with cable fees has heated to the point that one Albuquerque Comcast customer became so angry that she pulled a gun on a worker for the cable company.

According to a criminal complaint filed in Metropolitan Court, Gloria Baca-Lucero was charged with aggravated assault with a deadly weapon on Monday, and booked into jail. She was released later that day, reports the Albuquerque Journal.

Police say that a Comcast serviceman was reporting to work in her home when the incident occurred. Baca-Lucero had thought the work would be free, but the worker informed her of a fee, prompting her to call customer service, who told her that she would have to pay for the service. Baca-Lucero refused to pay and took one of the worker's tool bags into her home.

When the worker went to get it back, he said she pulled out a handgun and pointed it at his torso, reads the complaint.

The worker left the property before calling 911.

Baca-Lucero told police the tools were left behind and she wouldn't give them back when he returned. The complaint states that when the worker refused to leave, she pointed the gun and he left, after which she also called police.

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