Media's Epic Email Fail

— UPDATED: 5/28/16 5:30am
Media's Epic Email Fail

The media continues to output articles with fantastic titles such as "Hillary Clinton's private server doesn't look like honest mistake", "The Origin of Key Clinton Emails From the Inspector General Report Is a Mystery", and my personal favorite, "Hillary Clinton Wasn't Adept at Using Desktop for Emails, Inquiry is Told".

(Perhaps in the next debate, we can ask our candidates to demonstrate their ability to send an email via a laptop to determine whether they're qualified to be President. Well, except if the debate is between Trump and Sanders. They don't have to prove their ability. After all, everyone knows men are born knowing how to use computers.)

Since we're now looking at weekly releases of deposition transcripts related to the emails, courtesy of Judge Emmet Sullivan (about which I'll have more in a follow-up post), it's important that people have a solid understanding of what the OIG Evaluation Report on State's email retention and security really means. This means cutting through the many misunderstandings: both inside the report, and among the media's interpretations of the report results.

First, it's essential that people realize the OIG report is an evaluation, not a formal OIG investigation. This means that the OIG was looking for general patterns of failure related to the focus of the evaluation, rather than looking for specific instances of deliberate wrong doing. As such, the OIG effort wasn't exhaustive.

Specifically, the OIG report notes that their fact-finding was limited because of faulty memory, or lack of responses from those people who have already left the department, and didn't return any of the questionnaires:

In addition, OIG was unable to reconstruct many events because of staff turnover and current employees’ limited recollections of past events. These problems were compounded by the fact that multiple former Department employees and other individuals declined OIG requests for interviews, and OIG lacks the authority to compel anyone who is not a current Department employee to submit to interviews or to answer questions.

Clinton and many of her previous staff have been condemned for not "cooperating" with the OIG evaluation. However, an FBI investigation takes precedence over any other investigation—especially a non-time critical effort such as an OIG evaluation of State's email retention and email cybersecurity procedures. As noted in a Wall Street Journal article:


↓ Story continues below ↓

Within the federal government, criminal investigations commonly take precedence over noncriminal probes. The State Department will assess how to proceed after the FBI has concluded its investigation, Ms. Trudeau said. A separate probe by the State Department’s independent Office of Inspector General is ongoing, said Doug Welty, a spokesman for that office.

Brian Fallon, a spokesman for Mrs. Clinton’s presidential campaign, said the State Department took “a prudent step.”

“The State Department’s Inspector General should follow suit,” he said.

The Clinton folks are correct: the OIG should have paused its efforts until the FBI investigation is complete, especially since they must have been aware that the key people they needed to interview were not going to participate until after the FBI finished.

While the FBI is investigating, you limit what you say. That's "No Brainer" 101. Only the naive believe that "if you're innocent, what's the harm?" Even the most innocuous utterance could be enough to trigger another five months of FBI investigation, especially when you have an FBI Director who is as obsessive-compulsive as Comey.

(I shouldn't have to remind anyone about the FBI's attempt to force Apple into creating backdoor software, making every iPhone vulnerable, just so they could crack the work cellphone for one of the San Bernadino terrorists.)

Why didn't the OIG wait on the FBI investigation? Most likely pressure from Congress. The same Congress that has permanently enshrined Benghazi into the Congressional infrastructure. And, from the OIG's perspective, it was able to obtain enough information to note general problems in the State Department and issue relevant recommendations. Ultimately, that was supposed to be the evaluation's primary purpose.

Incomplete reports mean incomplete conclusions

But the very incompleteness of the OIG's fact finding mission undermines many of the statements made in the report. For instance, the OIG report mentions that it could not find evidence that Clinton's personal system had been reviewed:

According to the staff member, the Director stated that the Secretary’s personal system had been reviewed and approved by Department legal staff and that the matter was not to be discussed any further. As previously noted, OIG found no evidence that staff in the Office of the Legal Adviser reviewed or approved Secretary Clinton’s personal system.

However, if key people who were employed by State at that time were not interviewed, we can't know for sure that no review was done. In addition, the OIG also admits to lack of success discovering records...hence the OIG evaluation.

Then there's the seeming conflicting information in the report, again related to the vetting of Clinton's system. For instance, the following paragraph implies that Clinton or her people never asked for a solution from IRM (Bureau of Information Resource Management) regarding her email server:

During Secretary Clinton’s tenure, the FAM also instructed employees that they were expected to use approved, secure methods to transmit SBU information and that, if they needed to transmit SBU information outside the Department’s OpenNet network on a regular basis to non-Departmental addresses, they should request a solution from IRM. However, OIG found no evidence that Secretary Clinton ever contacted IRM to request such a solution, despite the fact that emails exchanged on her personal account regularly contained information marked as SBU.

Yet the same report contains the following footnote, related to Brian Pagliano (Senior Advisor), who maintained Clinton's server:

At that time, S/ES IRM staff met with the Senior Advisor, who accessed the Secretary’s email system and looked at its logs. The issue was ultimately resolved and, on December 21, 2010, S/ES-IRM staff sent senior S/ES staffers an email describing the issue and summarizing the activities undertaken to resolve it. On another occasion, the Senior Advisor met with staff within CTAD and received a briefing on cyber security risks facing the Department. A third interaction took place on October 30, 2012, during the period when Hurricane Sandy disrupted power in the New York City area. An email exchange between Deputy Chief of Staff for Operations and another member of the Secretary’s staff revealed that the server located in Secretary Clinton’s New York residence was down. Thereafter, the Senior Advisor met with S/ES-IRM staff to ascertain whether the Department could provide support for the server. S/ES-IRM staff reported to OIG that they told the Senior Advisor they could not provide support because it was a private server.

Even in the convoluted parlance of government-speak, how can you reconcile "never contacted IRM and asked for help" with "contacted IRM and asked for help"?

Despite these obvious contradictions and important provisos, the media has been slamming Clinton nonstop since the report released. And some of the outrage is just plain silly.

Media-manufactured outrage? Yes.

The Chicago Tribune writes, "Origin of key Clinton emails from report are a mystery". What emails? The ones from her IT person to her staff expressing concerns that the server might be under attack and he was taking measures to prevent it, and the one related to whether Clinton should get a State email account or not, because her emails weren't being answered.

Of course, the "attack" emails weren't to Clinton, or from Clinton, but by golly, they should have been in the emails Clinton turned over! As for the email related to the State email account, if this was one of the emails from Clinton's first few months transitioning into her position as Secretary (and by its nature, I'm assuming it is), she's already stated she doesn't have these emails. I think since Secretary Powell didn't turn over any of his emails during his entire tenure, or Secretary Rice's staff didn't turn in all of theirs, we can cut Clinton some slack for not turning over about two months of emails, during a time when she was trying to figure out how everything worked. Can't we?

Speaking of these particular emails, the Chicago Tribune writes, "Hillary Clinton's private server doesn't look like an honest mistake." No, she deliberately hid her server because she wanted it to bite her in the butt when she ran for President.

One of the Tribune's concerns seems to be the email describing how the server may have been under attack, but they didn't report the attack. But again, how do we know it wasn't reported? Several of the relevant people are no longer in State, and declined to be interviewed. And how do we know that Clinton or her staff even knew that this was the procedure to follow? After all, the whole point of the OIG report was discovering problems within the State's handling of emails, including cybersecurity. There is an assumption that all of these people knew all of the arcane rules and regulations associated with systems in the State department, when there's no clear indication that this was so.

You can check out just some of the procedures and regulations, yourself. Now ask yourself: how long would it take to become proficient enough with these types of rules, so that you could remember them enough to deduce the procedure to follow implicit in the rules?

Some media stated that Clinton should have used the State Department's SMART system to back up her email. What the same media doesn't know is that the SMART system wasn't meant for State Department executives, such as Clinton. The SMART system was for rank-and-file State employees. The only preservation system Secretary Clinton had at the time was to print out each email, and then file it.

Even if Clinton tried to use the SMART system, she most likely would have failed. The OIG did a evaluation of the SMART system last year, and found that, for the most part, those who were supposed to use the system were not using it. Why? They didn't have the proper training, and the system was too hard to use.

I can relate to that.

Clinton was Secretary of State, not a State secretary

There's one more article from the media I want to address, and that's the Washington Post's editorial titled "Clinton’s inexcusable, willful disregard for the rules." They wrote:

The department’s email technology was archaic. Other staffers also used personal email, as did Secretary Colin Powell (2001-2005), without preserving the records. But there is no excuse for the way Ms. Clinton breezed through all the warnings and notifications. While not illegal behavior, it was disturbingly unmindful of the rules. In the middle of the presidential campaign, we urge the FBI to finish its own investigation soon, so all information about this troubling episode will be before the voters.

All I have to say to the Washington Post Editorial board is: how dare you?

How dare you undermine Hillary Clinton's tenure as Secretary of State? How dare you imply that all she had to do during her tenure as Secretary was discover the rules and regulations related to her email server and ensure her staff followed them. That she had nothing else of importance to do.

In her first year in this position, Secretary Clinton made 52 official State Department trips. She attended UN sessions, sessions with NATO, met with world leaders, and attended ceremonies as official United States representative. Whether you agree with her actions during the events or not, that same year she helped re-establish more cordial relations with Russia (the Russian Reset) and established first overtures to Iran that eventually led to the Iran nuclear deal implemented this year. The Honduran crises also happened in 2009, becoming a major focus of State Department effort that year..

And you're fussing about Clinton not taking the time to discover the email system rules she should be following?

The Washington Post editorial board has one woman in the nine-member board, Jo-Ann Armao. Perhaps she can help her fellow board members understand the difference between being an office secretary, and being Secretary of State.

This isn't an episode of Mad Men, and Hillary Clinton isn't Joan Harris. She wasn't a secretary in the secretary pool, she was Secretary of State of the United States of America...one of the most powerful and important positions in the world. And the OIG report, and the media stories like the Washington Post editorial, are faulting her for not taking the time to discover the minutia of intra-agency policy regarding her email system.

Unbelievable.

A Broken System

That Clinton did not throw her staff under the bus, and accepted responsibility for the email server is commendable. I don't know of many other candidates for President who would be this fair. And I want to be clear: her direct staff wasn't at fault. It was up to career State employees to ensure all the proper steps were taken regarding Clinton's email and email server. I am astonished, and frankly, more than a little disgusted, how few media professionals have realized this.

That procedures at State regarding email were not clear, or well known, just drives out the necessity of the OIG report. Though it isn't as comprehensive, or as balanced, as one would hope, the report did cover what State needs to do to ensure the events related to Clinton's emails don't happen again.

Then, in the future, we won't be subjected to what we're being subjected to now: story after story after story about Clinton's emails—the majority of which are either deliberately incendiary or confused. Instead, we could be focused on more important facts. Facts, like how on earth could someone like Trump become an actual Presidential nominee.

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