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Dear Insurance Companies: Pick Up The Goddamned Phones!

If only they'd hire enough people to answer the phones. If only their computer systems worked.
Dear Insurance Companies: Pick Up The Goddamned Phones!
Image from: sun dazed

After six months, I still don't have a copy of my own policy. They sent me a link to the online version, but my password doesn't work and I've spent hours on the phone with Independence Blue Cross, just waiting for someone to answer. (The only way I've gotten help is through using Twitter. Do most poor people know how to use Twitter?)

It's pretty clear, from the problems I've heard from doctors and patient, that the insurance companies have decided to maximize profits by refusing to hire enough people to answer the damn phones. I've waited on hold for several hours, and that's just not acceptable. Time for some enterprising Congress critter to hold hearings, perhaps?

Obamacare's enrollment glitches might have been fixed long ago, but they're still causing headaches at doctors' offices and clinics around the country.

Patients and health care providers, in a series of interviews with The Huffington Post, complained that they are havingtrouble confirming that patients are insured, working out what their plans cover and figuring out which plans doctors will accept.

These complaints are signs that the Affordable Care Act, President Barack Obama's signature health care reform law, is suffering growing pains more than six monthssince its insurance policies took effect.


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